Frequently Asked Questions
How long does an order take to arrive?
Most pieces on Eyanga are made to order, not pulled from a warehouse shelf. Vendors typically need up to 7 days to prepare and dispatch your piece once you order. You can see this called out on any product marked "Made to Order" or "Pre-order". After dispatch, delivery time depends on your vendor's shipping method; see our Shipping & Delivery page for details.
Can I track my order?
Yes, sign in and visit My Account to see every order you've placed and its current status.
How does shipping work with so many different vendors?
Eyanga is a marketplace of independent designers, so each order is shipped by the vendor who made it, either via a tracked courier or a flat shipping rate, depending on the vendor and your delivery country. If your cart has pieces from more than one designer, they may arrive in separate parcels. Full details on our Shipping & Delivery page.
What payment methods do you accept?
We accept major cards and local payment options through Paystack and Flutterwave, depending on your location.
Can I shop in my own currency?
Yes, use the currency switcher in the header to browse and check out in GBP, USD, EUR, CAD, GHS, or NGN. Pounds sterling is always the currency actually settled with vendors; other currencies are a live-converted display.
How do I return or exchange an item?
Since most pieces are made specifically for you, please reach out via our Contact page as soon as possible if something isn't right, and we'll sort out the best option with you and the vendor directly.
I'm a designer, how do I sell on Eyanga?
Apply through Sell on Eyanga. Every new vendor is reviewed by our team before their storefront goes live.
Do you have a birthday club or newsletter?
We do, join the Birthday Club for a treat when your birthday comes around, and keep an eye out for our newsletter signup for early access to new drops.
Still have a question? Get in touch. We're happy to help.